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123 Street Avenue, City Town, 99999

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Terms, Conditions & Delivery

Terms, Conditions & Delivery for Judy Chen Lingerie

Terms, Conditions & Delivery

Please view order processing times in the follow section.

Shipping

 UK Shipping

  • Priority Next day and tracked £10.60

  • Standard 2-3 days £7.95

Worldwide Shipping

  • Priority Tracked & Signed £34.99

  • Standard £29.99

 

With our priority service, once your order has been posted, we will email your tracking number.

Please note, we cannot be held responsible for any delays caused by destination customs clearance processes.

Worldwide orders may be subject to import duties. These duties are determined by each destination and the value of each product. We are not responsible for any taxes of duties incurred.

 

Processing Times

Made to order garment will take 5 - 10 business days for fulfillment depending on the size of your order.  Some specialty items are not kept in-stock and this may take up to 10 business days, but we will always keep you updated of the status of your order.

Bespoke garments will take 4 – 6 weeks for fulfillment depending on the size of your order.  We offer a rush service to an extra charge of £40.00.  Processing time frame updates will be available in the announcement bar at the top of the homepage.

 

Please contact us for further details.

 

Returns & Exchanges

We hope you will be delighted with every purchase from us. You are welcome to return or exchange any item, providing the following guidelines are observed.

Please note these guidelines do not apply to our bespoke service.

 

 Made to order

Each piece of Judy Chen Lingerie is completely hand made to order in Southport. As the pieces are made to order, we cannot refund an item due to it being the wrong size.

We urge our customers to review our size guide and to make sure you measure yourself correctly before purchasing an item.

If you are not completely satisfied with an item, you can return it to us within 14 days of your order for an Exchange or Store Credit only.

 

All returned or exchanged items must be accompanied with the original invoice or receipt.

The item must be returned in its original condition, including original packaging and include hand tags and any related accessories. All items must be unworn and unwashed. No refund or exchange will be given for items that are returned incomplete, damaged or soiled.

We cannot accept responsibility for damaged or lost parcels .If you would like to add insurance to your parcel, please contact us at info@judychen.co.uk for further details.

 

Bespoke

Judy Chen bespoke items are individually made to your exact requirements, from size and fit to style, colour and fabric choice. Each piece is specifically hand made for you.

Due to these reasons, our bespoke garments cannot be returned or exchanged.

 

For more information, please do not hesitate to e-mail us at info@judychen.co.uk